Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS Ground with tracking and drop-off without signature. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Shipping generally takes about 3 to 5 business days.

Boxes are amply sized and your items are well-protected.

Returns:

All returns must be pre-approved by our Customer Service Department. To obtain approval, simply contact us via e-mail at support@awesomesack.com and explain the reasons for your return.

Our friendly customer service representative will issue a Return Authorization Number (RMA#) and confirm the shipping and credit details at that time. Please note that the RMA confirmation will be sent to you via e-mail for your records.